Cancellation policy

One-time purchase or subscription — you choose, clearly, before you check out

Every product page shows two distinct options side by side: "One-time purchase" and "Subscribe & Save." You must actively select Subscribe & Save — it is never the pre-selected default, and a one-time purchase is never silently converted into a subscription. If you choose Subscribe & Save, the checkout page states, in plain language next to the price, exactly what you are agreeing to: the recurring price, the delivery frequency you selected (every month, every 2 months, or every 3 months), and a direct link to this cancellation policy — before you submit payment.

How our subscriptions work

Once enrolled, your card is automatically charged and a new order shipped at the interval you selected, until you cancel.

How to cancel — no phone call required, and cancel is never confused with change-plan

You can cancel, pause, or change your subscription at any time, for any reason, directly from your account at kidneyholistic.shop/account — the same number of steps it takes to sign up. "Cancel subscription" is its own clearly labeled button, separate from "change frequency" and "pause" — canceling never requires first navigating through options to change or replace your plan. There is no cancellation fee, and no phone call or live chat is required.

When to cancel

To avoid being charged for your next scheduled delivery, cancel at least 3 business days before your next billing date. You'll receive an email reminder before each charge.